Delivery Method and Timing
If you require your shipment to be expedited, please contact us by email at firstname.lastname@example.org or by phone at 905.855.8225
How is my package shipped?
We generally use Purolator or Canada Post to deliver your order. Once your order is received and processed, you will receive email confirmation that your order is shipping.
If tracking information is available you will receive it via email once your order has been processed to the email you provided.
Why isn’t there tracking information for my order?
If you don’t see any tracking data for your order it has not yet been processed. We will let you know how your package was shipped in your email confirmation.
Shipping calculation for multiple shipments?
When possible, items from multiple orders will be combined into the same package. This helps to reduce the number of packages sent to you, so you receive fewer packages and have less packaging material to dispose of when you receive your orders.
Items from multiple orders will be combined into the same package if the orders meet the following criteria:
-Multiple orders are placed through the same customer account.
-The orders are being shipped to the same address.
-Items from each order are located at the same Fulfillment Center.
-The orders are shipping at around the same time.
-The items will be delivered by your promised delivery date.
Combining items from multiple orders into a single package won't change the amount of shipping you pay for each order. You'll be charged separate shipping charges for each of your orders. However, you will not be charged more than the total amounts quoted at checkout for all orders.
When will my order arrive?
Our estimated delivery date for your order is based on how quickly we can obtain and ship your items, your address and your shipping speed. Your order will arrive within these delivery estimates based on your location and selected shipping speed during regular business days.
Shipping times to Ontario & Quebec - 3 to 5 days
Shipping Times to Eastern Canada - 4 to 7 days
(New Brunswick, PEI, Nova Scotia, Newfoundland & Labrador)
Shipping Times to Western - 4 to 8 days
Canada (British Columbia, Alberta, Manitoba & Saskatchewan)
Shipping Times to Northern Canada – 4 to 14 days
(Yukon, Northwest Territories & Nunavut)